Your privacy matters to us - here's how we keep your info safe
Look, we get it - nobody really enjoys reading privacy policies. But at Runeval Quintaris Hotel, we're pretty serious about protecting your personal stuff. We've been around since our building was first established back in the heritage days, and trust has always been the foundation of what we do.
This policy lays out exactly what info we collect when you book with us, dine at our restaurant, or just browse our site. We're not gonna sell your email to random companies or spam you with junk - that's just not our style. We're more about the old-school approach where your business with us stays between us.
By using our website or staying at our hotel, you're agreeing to what's outlined here. If something doesn't sit right with you, just reach out and we'll have a chat about it.
We're only collecting what we genuinely need to make your stay comfortable and handle the basics of running a hotel. Here's the breakdown:
We're not collecting this stuff just for kicks. Here's what we do with it:
Making Your Experience Better: Remember when you mentioned you prefer a quiet room away from the elevator? We keep notes like that so next time you visit, we've already got you sorted. It's the little things that make a difference.
Communication: We'll send you booking confirmations, updates about your reservation, and occasionally info about special offers or events at the hotel. Don't worry - we're not gonna bombard you with emails every other day. You can opt out of the promotional stuff anytime.
Payment Processing: Obviously, we need your payment details to charge for your room and services. We use secure payment processors and don't actually store your full credit card numbers on our systems.
Legal Requirements: Sometimes Canadian law requires us to keep certain guest records. For example, we're obligated to maintain registration info for a specific period. It's not optional - it's the law.
Security & Safety: Our CCTV cameras in public areas help keep everyone safe. The footage is only reviewed if there's an incident or security concern.
Improving Our Services: We look at booking patterns, guest feedback, and service usage to figure out what's working and what needs improvement. This helps us decide things like restaurant menu changes or which amenities guests actually care about.
Security isn't just an IT thing for us - it's baked into how we operate. Our heritage building might be from the 1800s, but our data protection is definitely 21st century.
That said, no system is 100% bulletproof. We do our absolute best, but we can't guarantee absolute security. If there's ever a data breach that affects your info, we'll notify you promptly as required by Canadian privacy laws.
Under Canadian privacy legislation (specifically PIPEDA), you've got several rights when it comes to your personal information. Here's what you can do:
You can request a copy of all the personal information we hold about you. We'll provide it within 30 days, though we might need to verify your identity first (for obvious security reasons).
Noticed we've got your email wrong or an old phone number on file? Just let us know and we'll update it. We want our records to be accurate anyway.
You can ask us to delete your personal information. We'll comply unless we're legally required to keep it (like certain booking records). Once you're out of our system, you're out.
If you're not comfortable with how we're using your data, you can object. We'll either stop or explain why we can't (usually because it's required for providing the service you requested).
Every promotional email we send has an unsubscribe link. Click it and you're off the list - no hard feelings. You'll still get essential emails about your bookings, though.
You can request your data in a portable format if you want to transfer it somewhere else. We'll provide it in a commonly used electronic format.
To exercise any of these rights, just drop us an email at reservations@runevalquintaris.info or call us at (604) 555-8920. We'll handle your request as quickly as we can.
Our website isn't designed for kids under 13, and we don't knowingly collect their personal information. If you're booking a family room and including info about your children, that's fine - we need to know how many guests are staying.
But we're not collecting data directly from children or marketing to them. If we somehow end up with a child's personal information and realize they're under 13, we'll delete it right away (unless it's part of a legitimate family booking).
Parents, if you think we've accidentally collected your child's info, get in touch and we'll sort it out immediately.
Things change - laws get updated, we add new services, technology evolves. When we need to modify this privacy policy, we'll post the updated version here with a new "last updated" date at the top.
If we make any major changes that significantly affect how we handle your data, we'll send you an email notification (if we have your email on file). For minor tweaks and clarifications, the updated policy will just appear here.
We'd recommend checking back occasionally, especially if you're a regular guest. But honestly, we're not planning to overhaul this thing every other month - we prefer stability and consistency.
If anything in this policy is unclear, or if you've got questions about how we handle your information, don't hesitate to reach out. We're not gonna hide behind legal jargon or automated responses.
Email: reservations@runevalquintaris.info
Phone: (604) 555-8920
Mail: 1847 Heritage Boulevard, Vancouver, BC V6J 2E8, Canada
Our front desk team can answer basic privacy questions, or they'll connect you with our management team for more detailed inquiries.
Contact UsPrivacy Commissioner of Canada: If you're not satisfied with how we've handled a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer to resolve things directly with you first, but that option is always available.